Our return policy
Our staff handles each return request individually and we strive to satisfy all customers. If the product you received is wrong or has problems, you can contact our online customer service or customer service email at any time. Our mission is to provide exceptional customer service.
Customer service email address: diamondpaintingworld@outlook.com
Shipping costs for returned orders
Buyer is responsible for return shipping costs for unwanted items. We recommend returning all unwanted items to our distribution center using the shipping method you used to receive the product.Remember to contact our customer service team via email to do so.Customer service email from this store: diamondpaintingworld@outlook.com
If the return is due to product damage or error, we will bear the shipping cost. You do not have to pay for shipping.
To be eligible for a refund or exchange, the returned product must:
Be in original condition;
Have labels and tags attached;
Be damaged upon receipt;
Contain no signs of use.
Items you cannot return:
Own Photo Paintings
Damaged items after use
How long will it take to receive a refund?
Once we receive your returned product, we will issue a refund within the same day via your original payment method.
Are there any charges for restocking?
We do not charge for restocking items.